Frequently Asked Questions

We understand you may have questions.
Below are some of the more frequently questions we get along with their answers.

If you have additional questions or would like to discuss how Postronomy can enhance your current marketing efforts,
please Book a Discovery Call with one of our Direct Mail Team.

Do you have a FREE Trial?

We do not offer a free trial, however if you decide in the first 30 day billing cycle that Postronomy is not for you, we will refund your initial monthly fee, less the retail price of any "FREE" postcards already sent (.43 cents for 4x6, and .49 cents for 8.5x5.5)

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Are there any contracts?

Postronomy is a month to month subscription. Cancel anytime before your renewal date by contacting customer support at support(at)postronomy(dot)com

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How much is postage for the FREE Postcards?

All postcards are sent by First Class Mail. We charge only what the USPS charges for postage. Currently a 4x6 postcard is .53 cents and a 5.5 x 8.5 postcard is .68 cents. Shipping costs for other items such as gifts and letters are priced at checked based on size and weight.

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Do you set up and do everything for me?

We offer two plans. Self Serve (Do It Yourself), and Done For You. Regardless of which plan you select, we are committed to making sure you are set up for success, and are always available to assist and answer questions.
Once subscribed, we offer one on one onboarding, continued support and strategy collaboration. The Done For You Plan makes more sense for customers that are sending larger volumes of mail (3500+/month, who want a hands off approach or dedicated consultant) The Self Serve option typically works great for customers that send 300+/- pieces per month and/or those wanting to take advantage of 'set it and forget it' campaign automation and personalized gifting.

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Are there any prebuilt templates I can use or do I have to create my own?

There are hundreds of prebuilt templates to choose from, or you can create your own either inside our design interface or importing your own templates made from third party software.

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Do you provide mailing lists or do I need to provide my mailing lists?

Both. You can upload your own list using our Excel spreadsheet template, or we have a built in 'list builder' which allows you to search and curate a targeted list based on demography and geography. If using the included list builder, each contact address is approximately .10 cents per record and there is a 100 address minimum.

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How many mail pieces do I have to send?

You can send a minimum of one piece or send thousands. There is no maximum on the FREE postcard option, but you will need to budget for the cost of USPS postage. Currently .43 cents for a 4x6 cents postcard and .68 for an 5.5x8.5 postcard. (First Class Postage)

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Is the Gifting platform included in my monthly subscription?

Yes, it's all in one, regardless of which plan you are on. You simply pay for the gift and the postage amount to send the gift. The total amount is provided at checkout.

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Do you offer EDDM from the USPS (Every Door Direct Mail)

We do not offer EDDM. While EDDM has it's place in Direct Mail, the targeted lists, QR Code tracking technology and individual mail piece personalization (also referred to as variable data printing) does not work.

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Do you send me the postcards and do I have to mail them?

The printing and fulfillment is included so we do not send you the postcards or mail pieces. We do however, recommend sending yourself a copy of each piece mailed.

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How long does it take for the mail piece to be delivered?

Once you submit the order, most mail campaigns are printed the next business day. All mail campaigns are mailed USPS first class postage. Note once the mail is delivered to the USPS, the delivery timing is in the hands of the USPS, so are not able guarantee exact delivery dates. It will also vary slightly by the region of the US you are mailing to.

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Can I design my mail pieces in other design programs?

Yes. While you do not have to, you can design outside the platform and upload your design. We can provide you a list of dimensions for each mail piece and gift. (Canva is a very popular third party option for many users.) Note: You should not add merge fields using third party design software. You must add and overlay merge fields to your designs from inside Postronomy. Similarly, if wanting to track QR codes, these need to added in Postronomy.

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Is integration to my CRM available

In most cases, yes. Support can set up a Zapier integration for you. We will just need your API Key.

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What if I have more questions

We'd love to assist. Send us an email to support(at)postronomy(dotcom), reach out through the webchat below, or Book a one on one Discovery Call.

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Compare features and find a plan that works for your business.

Pricing

Pro Premium - Self Service

Turn Key and Ready to Go

$199 per month.

Perfect for sending automated mail and gifts for either personal or business needs..

  • Unlimited Free 4x6 & 5.5x8.5 Postcards, Just Pay Postage

  • See exactly who scans your mail with Dynamic QR Code Generation & Tracking, launch follow up campaigns.

  • Build Unlimited Gifting Automated Workflows

  • Choose from hundreds of Free Mail Design Templates

  • Personalize hundreds of gifts & direct mail to 100% customize.

  • Build custom mailing lists of target customers with our lead list builder tool.

  • Upload & Store Unlimited Contacts

  • Skip trips to the post office- Unlimited fulfillment for all of your direct mail & gifts (no matter the size of your lists)

  • Print On Demand - No Minimum Quantities for Cards & Gifts.

  • Direct API Access & Integrations With CRMs.

  • Performance Analytics

  • 1-on-1 live chat & Zoom Support

Business - Concierge

Custom Solutions

from $499 per month.

Perfect for businesses seeking tailored and managed multichannel marketing services

  • Unlimited Free 4x6 & 5.5x8.5 Postcards, Just Pay Postage

  • See exactly who scans your mail with Dynamic QR Code Generation & Tracking, launch follow up campaigns.

  • Build Unlimited Gifting Automated Workflows

  • Choose from hundreds of Free Mail Design Templates

  • Personalize hundreds of gifts & direct mail to 100% customize.

  • Build custom mailing lists of target customers with our lead list builder tool.

  • Upload & Store Unlimited Contacts

  • Skip trips to the post office- Unlimited fulfillment for all of your direct mail & gifts (no matter the size of your lists)

  • Print On Demand - No Minimum Quantities for Cards & Gifts.

  • Direct API Access & Integrations With CRMs.

  • Performance Analytics

  • 1-on-1 live chat & Zoom Support

  • 1-on-1 live chat & Zoom Support

  • Predictive AI list monitoring

  • Custom audience lists, and Done For You Social Ad campaigns running in concert with your mail drops

For Individuals

For Business

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